In this talk Dr. Barrager reviews his experience as a cancer patient and the experience of a colleague, Stephen Schneider. Schneider, a recovered cancer patient, wrote a book titled The Patient from Hell, recounting his experiences with doctors and the health care system. Schneider recommended two things. First, that every cancer patient should have an advocate or Cancer Quarterback. And second, doctors should use more management science tools, particularly for dealing with uncertainty.
This concept could improve patient care and provide a pipeline for bringing more management science into the health care system.
The combination of Quarterback and Coach could also provide a platform for knowledge management and learning.